Frequently Asked Questions
Everything you need to know about shopping with us!
Please check product descriptions for potential wait times as not all items are kept in stock. If your item(s) are required by a specific date, contact us directly prior to placing your order.
To ensure payment security, your payment will be processed by a third party at the time your order is placed. Any additions to the original order once processed are not possible and must be processed as a new, seperate order.
Orders will normally be ready to ship out 1-3 business days after the order is placed unless otherwise stated on product page. You will be contacted through email if any items are currently unavailable or cannot ship out within the normal processing time. Please see our shipping policies for standard delivery times to your area.
Please add help@dancewearonline.com to your contact list to ensure you receive our emails
Returns/Exchanges: Return Request can be initiated from your account. We offer $10 flat rate return and exchanges. We will provide a return label link to you upon return approval. If you're wanting to return items without our return link, we suggest sending items back via any method that provides both tracking and insurance with reference to your original order number. In store returns and exchanges for online purchases are zero cost and do not require a return request. See our Return Policy for return item eligibility.
STORE LOCATION
Where are you located?
We have two locations in Ontario!
Dancewear Burlington – 4012 New Street, Burlington, ON L7L 1S7
Dancewear Niagara – 11 Balfour Street, St. Catharines, ON L2G 2G4
What types of payments are accepted?
We accept all major credit and debit cards, as well as Canadian cash.
What are the stores return and exchange policy?
Returns and exchanges in-store can be accepted before 30 days from the date of purchase. To be eligible for a return, your item must be unused, with tags attached and in the original box/packaging that you received it. Original receipt/order invoice must be available in hard copy or on your customer account. If you do not have a customer account, returns will not be accepted without original proof of payment.
For more a detailed return and exchange policy, please check out our Returns page.
What is not eligible for return/exchange?
Several products are exempt from being returned. Any products purchased from the following collections are not eligible for return:
Cosmetics & Lashes; Aides & Adhesives; Hair Essentials; Everything Rhinestone; Undergarments; Clearance; Gift cards; Special orders; Custom orders
Any items purchased on a Final Sale promotion are not eligible for return.
Certain restrictions apply to tights. Tights must be in their original package, unopened, in order to be eligible for return or exchange. Any packages that have been opened will not be accepted.
Prices online and in-store the same?
Yes they are!
What currency are your prices in?
All prices are in Canadian Dollars (CAD).
ONLINE ORDERS
How do I know my size?
Each item will have a Sizing Chart linked for that item. These size charts are manufactured size recommendations. If you would like any help with sizing, contact us!
How can I tell what is in stock?
When you are in the items you are looking to purchase with the colour, size and width selected the add to cart button will appear. If the item is out of stock, a sold out indicator will be shown on the picture.
What is Pre-order?
Pre-order is the ability to order an item that we regularly keep in stock, but may be out off stock at the time of order.
Can I order something that is not on the website?
Yes you can! We are able to order other products from our suppliers. Please send us an email and let us know what you would like to order!
Can I pick up my order in store?
Absolutely!
ONLINE CHECKOUT AND PAYMENT
What form of payments do you accept?
We accept all major online forms of payment. All payments processed are safe and secure.
Can I modify or cancel my order?
If you wish to modify or cancel your order please contact us immediately. If your order has been processed and shipped, we are unable to modify or cancel your order. If this is the case, you will need to follow our return policy to return your items.
Can I use my store credit towards an online purchase?
Unfortunately, at this time, all store credits have to be used in one of our two locations.
What is required to process an exchange/refund?
To be eligible for a return, your item must be unused, with tags attached and in the original box/packaging that you received it. Original receipt/order invoice must be available in hard copy or on your customer account. If you do not have a customer account, returns will not be accepted without original proof of payment.
Can I return/exchange my online order in store?
Yes you can! All orders from online can be returned at any of our three locations. If you are looking to exchange an item, the process can be done at the terminals in the store. For returns with refund, the items can be brought to the stores. Once the items are received, a refund will be processed, and a credit will automatically be applied to your original method of payment through our online system.
How quickly will I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
SHIPPING
What are the shipping options?
All online orders are shipped by UPS or Canada Post.
When will my order be shipped?
All orders will be shipped complete. Shipping speed does not include processing time. Online inventory is a combination of all Dancewear locations, therefore, processing times will vary. If you need your items within a specific time range please let us know and we will do our very best to accommodate your request.
If you place an order with both in stock and pre-ordered items it will be held until all items are available. If you are needing the order to split into separate shipments, please contact us. Additional shipping charges will apply.
How will I know if my order has been shipped?
A confirmation email will be sent to the email you have provided. A tracking number will be included in that email so you may monitor the progress of the package. If you would like to monitor the package, please visit www.canadapost.ca
How much is shipping?
Canadian Shipping – All Canadian orders under $150 are subject to shipping costs. Prices are automatically calculated by Canada Post with respect to the size, weight and destination of the package. All parcels are insured and trackable. If your orders total is over $150.00, you are eligible for FREE SHIPPING!
For more shipping prices please check out our Shipping Policy page.
How long will shipping take?
Shipping time will vary depending on where the package is being delivered.
Do I have to be home to receive the shipment?
You do not. Carriers will leave your package in a mailbox or will card a larger package for pick up at a specific outlet.
Do you ship to P.O. boxes?
Yes we can! All shipments being sent to a PO Box will be sent via Canada Post.
If I have to ship my items back for return, do I have you pay shipping fee?
We offer a $10 flat rate which provides you with a return label through Canada Post. This process can be initiated through your account.
Where do orders ship from?
Orders ship out of both our retail locations. One location in St Catharines, ON and the other in Burlington, ON.
GIFT CARDS & E-GIFT CERTIFICATES
Can I redeem in store gift cards online?
All gift cards can be used both in store, at either location, and online!
If you have any more questions please let us know! We will be more than happy to help you out.